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Continue ShoppingTerms Of Use
1. Acceptance of Terms
By accessing or purchasing from our Website, you acknowledge that you have read, understood, and agreed to these Terms of Use.
2. Shipping Policy
- We currently ship to Canada and the United States.
- Orders are generally processed within 2–5 business days.
- Estimated delivery times:
- Canada: 3–10 business days
- United States: 5–14 business days
- Shipping charges will be calculated at checkout.
- Tracking information will be provided whenever available.
- Customers are responsible for any customs duties or import taxes, if applicable.
- Please contact us within 7 days if an order is lost or arrives damaged.
3. Return & Refund Policy
- At Madhura Jewels, we carefully inspect and package every order to ensure it reaches you in excellent condition. Due to the personal nature of jewellery and for health and hygiene reasons, we do not accept returns or exchanges for change of mind, personal preference, or incorrect selection.
- However, your satisfaction is very important to us. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item. Our team will review the concern and work with you to find an appropriate solution, which may include a replacement or refund where applicable.
- We appreciate your understanding and are always happy to assist you with any questions or concerns regarding your orders.
4. Privacy Policy
- Customers agree to these Terms & Conditions by using the website.
- Product images are displayed as accurately as possible; however, slight variations in color may occur due to screen settings.
- Prices are subject to change without prior notice.
- We reserve the right to cancel or refuse any order due to pricing errors, product availability, or suspected fraud.
- All website content, images, and logos are the property of Madhura and may not be copied without permission.
5. Contact Information
If you have any questions regarding these Terms of Use, please contact us at support@madhurajewels.com.